Customer reference · Supplementary pension · Agirc-Arrco Federation
Agirc-Arrco: two years of AI webinars rated up to 9.5/10, then the first Prompt Party on Copilot
From September 2023 to December 2024, eight webinars for the Agirc-Arrco Lab and Innovation community, each evaluated by internal survey: seven out of eight scored above 8,9 out of 10, up to 9,5. Then, in June 2025, a first day Prompt Party in-person training to provide hands-on experience with Copilot for the Retirement Product Department. A relationship that extended over two years from the Lab to the Retirement Product Department, the IT Department, and HR.
The starting point: an innovation community, but no tool yet.
The relationship is long-standing: NextStart had already trained the Agirc-Arrco Lab in facilitation and remote collective intelligence in 2020 and 2021. When ChatGPT entered the conversation at Vivatech in May 2023, the Lab and Innovation team within the Retirement Product Department saw it as a natural fit for its community of agents from the federation and social protection groups. A demo of the NextStart.AI platform took place in early July 2023, and the first webinar was scheduled for the fall.
The context is that of a major player in joint management: demonstrations on consumer tools initially, then a gradual refocusing on the tool chosen by the organization, in conjunction with the IT department.
The Lab's events are about raising awareness, not training, which requires short, open, remote formats, free registration, and systematic evaluation of each event by the Lab itself.
The structure: three acts, through an accumulation of short formats
Act 1: Acculturation
A one-hour webinar "ChatGPT and Generative AI" on September 8, 2023 for the InnovAA community, followed by a conference during the Weeklab in December 2023, an innovation week entirely dedicated to generative AI.
Act 2: The Six Superpowers
From March to May 2024, five 90-minute modules, one for each of generative AI's superpowers—Writing, Summarizing, Converting, Analyzing, and Organizing—will be released. Each module is built on Agirc-Arrco case studies (letters, summaries of regulatory documents, SWOT analyses, organizational structure), with live demonstrations and reusable prompts. A sixth superpower, Innovating and Exploring, will conclude the cycle at the December 2024 Weeklab.
Act 3: Getting started with Copilot
June 30, 2025, a day Prompt Party “Come and explore Copilot in action” in person, as part of a joint project of the Retirement Product Department and the IT Department: six one-hour sessions, in groups of nine to eleven, about sixty participants, two trainers taking turns morning and afternoon on the same support.
Measurement as a common thread
Each Lab event is evaluated by an internal survey out of ten, with verbatim comments. After the Prompt PartyThe NextStart analysis highlights the heterogeneity of levels and recommends progressive levels, a duration of one and a half hours and business cases.
The measured results
| Event | Date | Attendees | Rating /10 |
|---|---|---|---|
| Webinar: ChatGPT and Generative AI | 8 Sept 2023 | 99 | 9,08 |
| Generative AI Weeklab Conference | 5 Dec. 2023 | 96 | 9,36 |
| Superpower: Writing | March 11, 2024 | nc | 9,25 |
| Superpower: Synthesize | March 25, 2024 | 196 registered | 9,42 |
| Superpower Convert | April 2024 | approx. 98 | 8,79 |
| Superpower Analyze | April 2024 | 60 | 9,22 |
| Superpower: Organize | May 13th 2024 | 50 | 8,92 |
| Weeklab Innovate and Explore | 6 Dec. 2024 | 56 | 9,5 |
| Full Day Prompt Party Copilot | 30th June 2025 | approx. 60 | 8,19 |
Five scores above 9,2 and a maximum of 9,5 for Weeklab 2024 ("They are excellent!!" commented the Lab and Innovation team). The lowest score of the Prompt Party (8,19) is explained by the heterogeneity of levels in the groups and has supported the recommendation of progressive levels.
"We would like to continue, bring our problems and work on them together" (2023); "I use AI several times a day and I learned a lot more today" (2024); "We need more short sessions like this" (2025).
A two-year rollout of the Lab to the Retirement Product Department, the IT Department and the Talent Department, with each new team coming after having seen or experienced a previous event.
Two trainers took turns throughout the day, morning and afternoon. Prompt Party The IT department notes: "You have the same support and the same approach."
Key figures
What they say
"The satisfaction rating is among the best, and so are the verbatim comments."
Lab and Innovation Team, Agirc-Arrco, 2023
"Another excellent satisfaction rating: 9,25/10 and fantastic testimonials."
Lab and Innovation Team, Agirc-Arrco, 2024
"The transition between speakers was completely seamless: you used the same materials and approach. Thank you both for your presentation."
IT Team, Agirc-Arrco, 2025
"Alternating between Agirc-Arrco case studies and prompts. Super interesting." "The creation of the SWOT analysis is amazing."
Participants, Lab surveys, March and April 2024
What we take away from this
What participants mention first is the alternation between Agirc-Arrco case studies and prompts. A webinar is 9 out of 10 successful when each demonstration addresses the audience's everyday concerns.
Six superpowers, one per month: regularity establishes a meeting, a community and a progression that an isolated conference does not provide.
The shift from webinar to workshop highlights the gap between beginners and advanced participants. Progressive levels should be planned from the very first session. Prompt Party.
Build a gradual acculturation path for your community
Short webinars on business cases, thematic series, then hands-on training on your authorized tools: let's talk about your community and its level of maturity.
The program in pictures
The workshops in this program, as listed on our References page.
Tailor-made program for acculturating AGIRC-ARRCO employees to Generative AI through 6 practical workshops Prompt Party » with Copilot
Participant satisfaction:
Concrete training reusable in our daily activities / Complex concepts well popularized / Wide range of use cases illustrated by varied and relevant prompts / Interactive animation which encourages live manipulation and learning by doing / Good support provided to continue the exercises after the session / Interesting good prompting practices and reminder of the strengths and limits of generative AI / Great test of the different “superpowers” of Copilot particularly revealing and inspiring
Sponsor satisfaction:
One of the best marks we have had
Participant satisfaction:
Excellent, really very good / Well done, exciting / Very very interesting / It was very interesting, very informative / Thank you very much for this exciting discovery / Very clear and educational / Thank you for these clear explanations / It was great, exciting subject and very well covered / Very exciting, very well presented / Useful information – practical and interesting / Particularly interesting / Very accessible and well-paced presentation / Very well presented – interesting information / Exciting subject and very clear presentation / Good introduction to this current topic / Very informative,…
Sponsor satisfaction:
The satisfaction rating is among the best and the verbatims too
Participant satisfaction:
Detailed presentation which allows you to understand the subject of AI / Very interesting and interactive / This presentation answered a number of questions that I had about this type of tool on the one hand and provided additional information on the other hand / Very informative knowing that I have never used / Super interesting / Very interesting / It was very interesting / Very good presentation / Very clear looking forward to the following presentation!
Sponsor satisfaction:
Rating of 9,25/10 – The feedback is once again very positive
Participant satisfaction:
The demonstrations allow you to see the possibilities. A practical and accessible presentation / Very educational and meaningful. Gives ideas for approaching and facilitating the understanding of new professional activities / Well structured and documented by examples and practical cases / Very good presentation, instructive, educational, well adapted to the Agirc-Arrco audience, very pleasant to follow / Good introductory presentation on writing a request to Generative AI / Very clear presentation, instructive examples allowing you to project yourself well into the use that you could have of AI / Alternation of Agirc-Arrco cases and prompts. Super interesting / Interesting to have examples of live demonstrations and to take the time to explain the small subtleties / Very educational and clear intervention, I really appreciated the concrete cases oriented towards our field / Clear, concise, with real-time examples. Perfect
Sponsor satisfaction:
Rating of 9,42/10 – What a rating!! Your mastery webinars are very popular.
Participant satisfaction:
Still very informative / The surveys were welcome for interaction / I liked the summary of the key points. Looking forward to the rest / Very informative and motivating / Dynamic and very clear presentation, thank you / The practical case section is still as interesting, test it during the meeting and learn the subtleties / Excellent! / Very rich presentation that approaches AI in a very practical way
Participant satisfaction:
Very very interesting, congratulations for this series on AI! / Well adapted and concrete for the Agirc-Arrco context / Very good to see the developments and possibilities of the tool. The presentation is clear and didactic, and allows you to test it at the same time / The pedagogy and the clarity of the explanations make things that are difficult to understand easy!! Thank you / Very interesting / The approach is educational and generally very interesting / Very interesting with concrete examples / Always so interesting, thank you!
Participant satisfaction:
It was really very interesting, especially with concrete examples to support it / Very clear and factual / Very good presentation. Lively and interesting. Gives a lot of hope for the evolution of our analysis support tools / Concrete examples and recommendations to support it 👏 / Very interesting !! Thank you / The creation of the SWOT is amazing. Thank you for all these ideas !!
Participant satisfaction:
Interesting training which invites you to go further to test on use cases / Very interesting. Various examples which allow you to clearly visualize the uses / Very informative and very clear / Very interesting and thank you for the concrete cases / It is a very powerful tool, but which will require a little practice
Participant satisfaction: Rating 9.5/10
I use AI several times a day and I learned a lot more today. Thank you!! / Very clear, well-chosen examples that demonstrate the power of AI / Very interesting
The same program for your organization
What Agirc-Arrco has put in place is available in catalogue format: Microsoft 365 Copilot trainingDescribe your situation in a few lines, and we'll get back to you within 24 business hours with a proposal. You can also book a 30-minute consultation directly.
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